Role benchmark
Estimate AI cost per agent across ticket summarization, drafting and AI-assist.
Support agents use AI for ticket triage, response drafting and summarization. Per-agent token volume is moderate; the dominant cost driver is total conversation volume.
Daily interactions
40–60
Tokens / interaction
1,200–2,500
Annual tokens / person
10M – 30M
Recommended seniority default
junior
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Embedded in core workflows. Mixed adoption.
AI-assisted tasks
3 / 3Annual estimate
$3.6K
Total token OpEx for 50 employees · Claude Sonnet 4
Top AI workloads for this role
- AI customer support cost calculator — $0.02 – $0.20 per conversation.
- AI drafting and writing cost calculator — $0.01 – $0.20 per draft.
Frequently asked questions
›How does AI affect support agent productivity?
AI-assisted agents typically handle 25–40% more tickets per hour and reduce average handle time by 15–25%, with the largest gains in summarization and response drafting.
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