Use case
Model AI cost per conversation, per agent and per ticket volume.
Customer-support AI cost is driven by conversation volume, not headcount. Per-conversation cost ranges from cents to dollars depending on length, tools and model choice.
Tokens / event
5K – 25K
Events / user / day
30 – 100
Typical cost range
$0.02 – $0.20 per conversation
Recommended models
3
Run the numbers for your team
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Configure your team
Embedded in core workflows. Mixed adoption.
AI-assisted tasks
3 / 3Annual estimate
$15.2K
Total token OpEx for 50 employees · Claude Sonnet 4
Recommended models for this workload
- GPT-5 mini cost calculator — $0.25 in / $2 out per 1M tokens.
- Gemini 2.5 Flash cost calculator — $0.075 in / $0.3 out per 1M tokens.
- Claude Sonnet 4 cost calculator — $3 in / $15 out per 1M tokens.
Frequently asked questions
›Should support AI use frontier or efficient models?
Tier-1 and FAQ deflection — efficient models. Escalation, refunds, complex issue triage — balanced or frontier models.
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